Guides · Template
Office Move Announcement: Employee FAQ Template
A ready-to-adapt FAQ covering the questions employees actually ask after a move announcement.
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Short answer: Send a written FAQ alongside the move announcement covering timing, desk packing, seating changes, commute/parking, IT access, and a named point of contact — it heads off the same individual questions from arriving all week.
Why a written FAQ helps
Answer it once, in writing
Most employees ask the same few things after an office move announcement: where are we going, when, what's different, and what they need to do. Put the answers in writing and send them with the announcement. That alone keeps managers and HR from fielding the same questions individually for weeks. The template below covers the ones that come up every time — fill in the details to match your move.
Sample FAQ structure to adapt
The template
When is the move happening?
Give the exact date or range, and spell out whether the move takes place over a weekend, after hours, or during the workday with expected disruption.
Do I need to pack my own desk?
Spell out what employees pack themselves (personal belongings, sometimes files) and what the movers handle (furniture, larger equipment). Include the deadline for finishing personal packing.
Will my desk assignment change?
If the new layout means shared seating, different team groupings, or other changes, say so outright instead of letting people discover it when they walk in. If seating stays the same, say that directly too.
How does this affect my commute or parking?
Cover parking at the new location, nearby public transit, and anything else that changes about getting in. Employees tend to ask this first, regardless of role.
Will I have network and phone access on day one?
Be straight about expectations. If the IT cutover means things will only partly work at first, say that — and name who to call if something is down when they arrive.
Who do I contact with more questions?
Name one specific point of contact. Leave it open and questions will scatter to whoever seems easiest to reach.
Will there be an event to welcome everyone to the new space?
If one is planned, say so and give the date — even a small gesture (coffee and snacks on day one) gives employees something positive to associate with the change instead of just logistics.
What happens to mail and deliveries during the transition?
Specify the exact date mail and deliveries switch to the new address, and whether anything sent to the old address during a transition window will be forwarded or lost.
Can I visit the new space before moving day?
State whether a walkthrough is offered and how to sign up, if so. If not, say that too — leaving it ambiguous invites individual requests to visit informally.
What if I need an accessibility accommodation at the new location?
Name a specific contact (usually HR or facilities) for accessibility questions, separate from the general point of contact, so accommodation needs get routed to someone who can actually act on them.
Timing this alongside the broader communication plan
A logistics sheet, not the announcement itself
Use this FAQ as the detailed logistics sheet that the initial announcement points to, not as the announcement itself. See our employee communication plan guide for the full sequence of messages it belongs in.
Adapting this for your move
Replace every bracketed assumption above with your move's actual details before distributing — a generic template that still says "TBD" in the answers defeats the purpose of sending it early.
Frequently asked questions
Why send a written FAQ instead of just announcing the move?
Most employees ask the same few things after an office move announcement — where, when, what's different, what they need to do. Putting the answers in writing once keeps managers and HR from fielding the same questions individually for weeks.
When should this FAQ go out relative to the announcement?
Use it as the detailed logistics sheet the initial announcement points to, not as the announcement itself — see our employee communication plan guide for the full sequence.
Should this FAQ be updated as the move date approaches?
Yes — treat it as a living document rather than a one-time send. Details that were unconfirmed at the first announcement (exact desk assignments, IT cutover timing) often firm up closer to the date and should be reflected in an updated version.
Does this template need to be adjusted for a small vs. large company?
The core questions apply at any size, but a smaller company can often answer more of them definitively earlier (since there's less to coordinate), while a larger company may need to note that some answers are still being finalized rather than leave a question out entirely.
Published 2026-09-06. Reviewed against sources current as of that date — see how we rate.